Frequently Asked Questions
At NOVASTRA, we do things a little differently. We're not just a reseller — we're curators of quality. Every item in our catalog is handpicked for durability, usefulness, and customer satisfaction. Whether it’s a grooming tool, a kitchen gadget, or a toy for your furry friend, we ask: “Would we use this ourselves or give it to someone we care about?” If not — it doesn’t make the cut. That’s our promise. 💙
Yes — and that’s a non-negotiable for us. We only work with suppliers and manufacturers who comply with U.S. consumer product safety standards. Many of our items are also independently tested for quality, durability, and safety. From baby-safe toys to kitchen tools made of food-grade materials, your safety is at the heart of what we do. ✅
We’ve got your back. If something arrives broken, defective, or not what you ordered — simply email us at info@novastracorp.com within 7 days of delivery. Please include photos and your order number. We’ll make it right with a full refund or a fast replacement, no hoops to jump through. 🚚🔁
Absolutely. We partner with reliable carriers like USPS, UPS, and FedEx to ensure your order gets to you safely and on time. Most orders ship within 1–2 business days, and delivery takes 3–7 days depending on your location. You’ll get a tracking number the moment your order leaves our facility, and our support team is here if you need help at any point along the way. 🕒📦
Great question. We use a verified review system, which means only customers who actually purchased a product can leave feedback. We don’t edit or censor negative reviews (unless they contain offensive language), because we believe in transparency. You deserve honest insight before making a decision — and we’re proud to stand behind our products.