❓ Frequently Asked Questions (FAQ)

Q: Do I need an account to place an order?
A: No account needed — just shop, checkout, and you’re done!
Q: Can I change or cancel my order?
A: Contact us ASAP at info@novastracorp.com — we’ll do our best if it hasn’t shipped yet.
Q: Do you restock sold-out items?
A: Yes! Popular items are regularly restocked. Sign up for restock alerts on the product page.
Q: Are your products brand new?
A: Absolutely. All items are 100% new and shipped in original packaging.
Q: Do you offer bulk or wholesale pricing?
A: We do for select items — reach out to info@novastracorp.com for details.

Q: What payment methods do you accept?
A: Visa, MasterCard, AMEX, PayPal, Apple Pay & Google Pay.
Q: Is my payment information safe?
A: 100%. Our site uses SSL encryption to keep your data secure.
Q: Do you charge sales tax?
A: Applicable sales tax is calculated at checkout based on your location.
Q: Why was my payment declined?
A: Double-check your billing info or contact your bank. Still stuck? Reach out to us.
Q: Can I use multiple promo codes?
A: Only one promo code per order, unless otherwise stated.

Q: Where do you ship?
A: We currently ship within the United States.
Q: How much is shipping?
A: Standard shipping is free for orders over $50. Otherwise, rates vary based on location.
Q: How long does delivery take?
A: Typically 3–7 business days, depending on your location.
Q: Do you offer expedited shipping?
A: Yes! Expedited options are available at checkout.
Q: Can I track my package?
A: Absolutely. A tracking number will be emailed once your order ships.

Q: Where is NOVASTRA LLC located?
A: Miami, Florida: 111 NE 1st Street, 8th Floor, #8360.
Q: Are you a US-based company?
A: Yes! We’re proudly based in Miami, FL.
Q: Do you have a physical store?
A: Currently, we’re online-only — which helps us keep prices low.
Q: How can I contact customer service?
A: Email us at info@novastracorp.com or call (786) 772-5677.
Q: Do you offer gift cards?
A: Coming soon! Stay tuned.

Q: What’s your return policy?
A: 30-day hassle-free returns. Items must be unused and in original condition.
Q: How do I start a return?
A: Email us at info@novastracorp.com with your order number.
Q: Are returns free?
A: Return shipping is free for damaged or incorrect items. Otherwise, the customer covers it.
Q: How long do refunds take?
A: 3–5 business days after we receive and inspect your return.
Q: Can I exchange an item?
A: At this time, we don’t process exchanges — please return the item and place a new order.

Q: Are your beauty products cruelty-free?
A: Most of them are! Check each product description for details.
Q: Are kitchen items dishwasher safe?
A: Many are — see the product page or packaging for care instructions.
Q: Do you sell organic groceries?
A: Yes, we offer a growing range of organic and natural products.
Q: What sizes are your pet items?
A: We carry sizes for small to large pets — see product specs for details.
Q: How do I leave a product review?
A: On the product page, scroll down to the “Reviews” section and click “Write a Review.”