🔁 Refund & Returns Policy

Effective Date: July 10, 2025
Company Name: NOVASTRA LLC
Website: https://novastracorp.com
Email: info@novastracorp.com

✅ 1. Our Return Promise

At NOVASTRA LLC, we want you to be completely satisfied with your purchase. If something doesn’t work out, we offer a 30-day return window from the date of delivery — no hassle, no stress. 🧾💙

📦 2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition

  • It must be in the original packaging

  • You must have proof of purchase (e.g., order number or confirmation email)

⛔ 3. Items That Cannot Be Returned

For safety and hygiene reasons, we cannot accept returns on the following:

  • Opened or used beauty & personal care items 🛁

  • Perishable grocery products 🥫

  • Customized or special-order items 🎁

  • Final sale or clearance items 🚫

If you’re unsure about eligibility — just contact us and we’ll clarify.

💰 4. Refunds

Once your return is received and inspected:

  • We’ll notify you by email 📧

  • If approved, your refund will be processed back to your original payment method within 3–5 business days 💳

  • Shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., wrong or damaged item)

🔄 5. Exchanges

We do not offer direct exchanges.
If you need a different item, please:

  1. Return the original item

  2. Place a new order separately

This helps us process returns and restock items faster for all customers. 🔁

🚚 6. Return Shipping

  • If your item was defective, incorrect, or damaged, we will cover return shipping costs. 🛠

  • For all other returns (e.g., changed your mind), customers are responsible for return shipping.

We recommend using a trackable shipping service and keeping proof of shipment.

📞 7. How to Start a Return

Just email us at info@novastracorp.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • (Optional) A photo if there’s damage

Our team will guide you step by step from there. 🤝

🌍 8. International Orders

At this time, we do not accept returns on international orders.
Please review product details carefully before placing your order if shipping outside the U.S.

✏️ 9. Policy Changes

We may update this policy from time to time. Please review it periodically. Your continued use of our website indicates agreement to the latest version.

📬 Need Help?

Have questions? We're here for you.

NOVASTRA LLC
IHOR ANDRUSHCHENKO
111 NE 1st Street, 8th Floor, #8360
Miami, FL 33132
📧 info@novastracorp.com
📞 (786) 772-5677